Terms and Conditions

By using/ordering from azoraroma.com you are showing that you agree with our Terms and Conditions. This policy does not affect your statutory rights.

Shipping

Orders are dispatched usually in 2-3 working days but it can take up to 5 working days to be processed and dispatched. Dispatched orders can take between 4 days to 4 weeks to be delivered depending on the country of destination. In some cases delivery can take more than 4 weeks, because of shipping company or customs. We are doing our best to dispatch the orders as soon as possible and we will not be held responsible for damages or losses that you, the customer, may incur due to the orders not being dispatched within 5 working days. We use different warehouses to store our products and to minimize the shipping costs, please check at every product page.

It is your responsibility to make sure that you are providing the correct delivery address and post-code. If you realize you did a mistake with the shipping address please contact us immediately, as once an order has left one of our warehouses the address cannot be changed anymore. If you provide the wrong shipping address you will have to re-pay for the shipping and we will not:

• issue a refund for the shipping fee

Refunds & Returns Policy

You are entitled to a 14 days refund from the day you’ve received the products if:

• the products are expired.
• the packaging is damaged or not sealed.
• we misplaced your order and the products never arrived or you received the wrong products.

* Proof with pictures is required
* If you request cancellation for any other reasons after placing the order, refunds can only be issued after deducting transaction processing & order handling charges as applicable.

We do our best to make sure that all products that leave our warehouse are in perfect condition, it is your responsibility to ensure that all the goods received are in perfect order (eg. expired, missing, damaged, smelly, stale). If you start using the products with any of the mentioned issues we are not responsible for the damage these issues may cause.

** We’ll not refund or accept returns of any products that are opened or damaged by you, the customer.

If you have changed your mind about a product or you have ordered the wrong item we will accept the return within 14 days and you are fully responsible for sending the product back to us at your own cost.

Coupons

• Coupons must be used until the date stated in the email you received the coupon with.
• Expired or used coupons are not valid and we can not accept them under any circumstances.
• You are allowed to use only one coupon per order.
• Coupons do not apply to the shipping fee.

Payments

We accept all major credit/debit cards, Pay with PayPal and cash on collection.

We store only the minimum amount of information from you necessary to make a transaction. We never store your credit/debit card details. All credit/debit card payments are handled by our processor Stripe. Additionally, we use PayPal only for users who have an account with PayPal so they can pay without having to enter their credit card/debit card details.

When you save your credit/debit cards for future payments you give permission to Faina Possitiva LDA to:

• charge your card without having to re-enter your credit/debit card details every time you make a purchase.
• charge your card on your behalf when placing orders by email and want to avoid us contacting you to provide your credit/debit card details.
• charge your card when your statement is due in the scenario where you have a credit account with us.

When you save your credit/debit card with us for future payments, we’re not uploading/saving anything on our servers. We send all data encrypted to Stripe and in return, we receive a token which we use for current or future payments.

VAT

All prices are shown in Euro  and are inclusive of the current rate of Azores, Portugal Value Added Tax (16%).

Food Safety

Food safety and hygiene is our top priority. We would also like to assure you that all goods are stored and handled in a professional and hygienic manner at all times. Even though the farmers and manufacturers put all the efforts to remove the seeds, stones or foreign objects from the product, some may remain, therefore, it is your responsibility to check the product before consumption or production. We will not be held responsible for any damage incurred by any seeds, stones or foreign objects found in the product.

We source our products from every corner of the World. The Country of origin, shelf life, etc can sometimes change depending on the market, harvest season, market availability, etc. Every care is given to make sure our website reflects the most up-to-date information. If you have any specific questions relating to the country of origin, shelf life, certifications, allergens, etc please contact us at sales@azoraroma.com before your purchase and we will be happy to assist you.

Allergens

• For larger wholesale units that comes in original supplier packaging, supplier allergen policies apply.
• For smaller retail units that we re-pack our allergen policy apply. Our products are packed in an environment that also handles nuts, peanuts, sesame seeds, mustard, celery, gluten, soy, milk and sulphured fruits.
• Please refer to product specification for detailed allergen information.
• Do email us if you need any clarifications.

Nutritional Information

All the nutritional information found on our website and labels are provided by the producers of the products, therefore we can not be held responsible for any misinformation that those may have.

Sustainable Packaging Options.

At AzorAROMA, we are committed to minimizing our environmental impact. We currently offer paper bag packaging for a selection of our products.

Product Suitability: Paper bags are ideal for lighter items (up to 1kg) due to their weight limitations and to ensure product safety during transport. Natural oils from certain products can compromise the integrity of paper bags, by default, items will be shipped in plastic packaging.

Transparency and Responsibility: While we strive for eco-friendly packaging whenever possible, it’s important to note that paper bags are susceptible to tearing during transit. In such instances, we will do our best to ensure the inner contents are protected. However, we kindly ask for your understanding that we may not be able to offer refunds for damage or loss of product solely due to torn paper bags.

We print all our labels using recycled paper, even is labeled on paper bags, doy-pack or glass jars.